Explore how using Microsoft® Office SharePoint® Server 2007 can help employees locate information and people at Microsoft.
The solution is the Enterprise Search feature provided in Microsoft Office SharePoint Server 2007. The new enhancements of the search feature incorporate fast searching and the Indexing Service. Fast searching builds off the Indexing Service of Microsoft Office 2003 to create database catalogs of the Microsoft Office files that are available on a computer’s hard disk, in projects, and in SharePoint Web folders. Microsoft built the Indexing Service feature from the Index Server technology of Microsoft Windows® 2000 to create a better cataloging experience for fast searching and to offer the ability to search any Microsoft Office file for information that the file contains.

Click here to Download

Learn best practices for optimizing your SQL Server 2008 environment by maximizing your storage investment, CPU and server memory use.
Learn how to optimize your SQL Server 2008 environment with data compression, a new feature of SQL Server 2008 that provides more efficient data storage and improved performance (due to lower I/O demands). HP conducted extensive testing to determine the impact of data compression on OLTP and data warehouse workloads; this report documents the best practices for its configuration, deployment, and usage in an enterprise environment.

By following the tested, technical best practices in this report, you can:

• Maximize your storage investment through improved use: Data compression reduces OLTP and DW data space by as much as 50% for targeted tables when using page-level compression.
• Optimize CPU use: Data compression on an existing table is very CPU-intensive, especially when using page-level compression. Consider activating the data compression on production databases outside peak hours and, ideally, when no load is applied to the server.
• Optimize server memory use: Data compression significantly reduces memory consumption.

Click here to Download

Simplify your data center using wide-area data services to optimize consolidated and virtualized environments.
Is your organization grappling with the performance challenges of virtualization and IT consolidation?

Download this white paper and discover how wide-area data services (WDS) can help deliver the benefits of virtualization and IT consolidation (reduced IT complexity, lower costs, improved resource utilization, and data protection) while addressing the challenges of application performance and information availability across the WAN. Furthermore, the paper discusses the simplified IT administration and improved resource management benefits WDS solutions yield.

Click here to Download

Is an economic development magazine that provides information on site selection and facility planning to executive readers involved with company plans for expansions or relocation.
Area Development magazine is considered the leading executive magazine covering corporate site selection and relocation. Editorial coverage provides valuable information pertinent to the factors, key issues, and criteria that affect a successful decision.

Click here to Download

Read this Aberdeen Group report which surveyed more than 160 manufacturing executives to understand the strategies and business capabilities adopted to maximize Return on Assets and reduce risk from failure of critical assets.
This Benchmark Report uncovers:

• The pressures that are driving companies to focus on Enterprise Asset Management (EAM)
• The specific strategic actions companies are taking to address the pressures
• The business and technology enablers that are adopted by manufacturers to effectively manage manufacturing assets.
• Some of the emerging trends in the asset management field around the use of energy management initiatives to achieve the ultimate goal of cost reductions in manufacturing operations

Prepared by Aberdeen Group; Sponsored by Infor.

Click here to Download

Many organizations are implementing an Occupational Health and Safety Management System (OHSMS) as part of their risk management strategy to address changing legislation and protect their workforces.
An OHSMS promotes a safe and healthy working environment by providing a framework that allows your organization to consistently identify and control its health and safety risks, reduce the potential for accidents, aid legislative compliance and improve overall performance.

OHSAS 18001 is the internationally recognized assessment specification for occupational health and safety management systems. It was developed by a selection of leading trade bodies, international standards and certification bodies to address a gap where no third-party certifiable international standard exists.

Click here to Download

Is a monthly magazine whose primary audience is state and local government officials: governors, legislators, mayors, city managers, council members and other elected, appointed and career officials.
Governing is a monthly magazine whose primary audience is state and local government officials: governors, legislators, mayors, city managers, council members and other elected, appointed and career officials. They are the men and women who set policy for and manage the day-to-day operations of cities, counties and states, as well as such governmental bodies as school boards and special districts.

Click here to Download

Now you can sit at your desk and solve the toughest support problems, remotely. Sure. You can visit all your employees or customers and solve their support issues at their desks. But why not save a lot of time and solve them all from your desk?
You see, NTRsupport puts the power of remote screen-sharing at your fingertips. Which means that with just a few clicks of your mouse, you can take control of employees’ or customers’ PCs or Macs, quickly diagnose their problems, and solve them, all without leaving your desk.

But don’t take NTR Global’s word for it, try a fully-functional 15-day free trial and they’ll prove how remote support can make your life a lot easier!

• Diagnose and resolve problems faster than ever.
• Provide end-to-end support that’s easy to access and extremely secure.
• Dramatically slash support costs.
• Provide 360° security.
• Implement NTRsupport quickly.
• Use FirstHelp to quickly create a content-rich first stop for support.

A lot of user questions have really simple answers that you shouldn’t have to waste time on. That’s why NTRsupport includes FirstHelp.

It offers first-stop, self-help for customers who have easy-to-answer questions about how to install, use, or upgrade products or services.

By using the customizable FirstHelp Web pages included in NTRsupport, you’ll be able to quickly develop an attractive, easy-to-navigate, content-rich site that provides top-flight support and frees up your staff to handle more complex issues.

With NTRsupport you’ll provide instant, easy-to-use, remote support to all your customers and employees – no matter where they are, no matter what platform or device they are using.

Click here to Download

Consider five key service process platforms that are shaping the future — as companies look to service to enhance customer loyalty and differentiate their brand.
Service income is accelerating. Technology is changing the competitive game, and smart companies need the proper IT strategy to make sure they deploy it for profitability.

Explore the five key service process platforms that will shape the future:

• Integrated virtual call centers
• Integrated service networks
• Proactive after sales service
• Customer touch-point management
• Smart service agents

Click here to Download

Attend this Webinar featuring Chip Gliedman, principal analyst for Forrester Research, who will reveal 5 best practices for improving IT service delivery and support.
The IT help desk is the guardian of day-to-day business productivity and, more importantly, the front door to your IT organization. However, a Forrester survey reveals that only 53% of technology users at U.S. companies are satisfied with the support services they receive.

Key Reasons to Attend:

• Discover 5 strategies that every IT help desk should practice for improved IT service delivery.
• Learn how to improve internal customer satisfaction levels and overall IT perception.
• Receive service and support technology recommendations for increasing agent productivity and end-user satisfaction.

Prepared by Forrester Research; Sponsored by Citrix® GoToAssist®.

Click here to Download