Learn how to use your online customers’ ages to guide your customer service and support strategy.
In 2009, contextual, task-related help means more than a toll-free number on a booking page or a FAQ section on your Web site. It means being more relevant and personal and helping travelers in the channel they prefer immediately so they aren’t driven to other channels - or worse, a competitor’s site. Travel eBusiness and channel strategy professionals should integrate interactive chat into their customer support strategy by following the three steps detailed in this report.
Written by: Forrester Research; Hosted by: ATG
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Learn the proven strategies that can optimize your cost savings, revenue potential, and visibility while maximizing your B2B infrastructure ROI.
Organizations have made significant investments in B2B software and connectivity to automate business transactions with their trading partners. As it stands now, many businesses adhere to the 80/20 rule or Pareto Principle, electronically linking with only 20 percent of their partners, which represent as much as 80 percent of their transaction volumes and/or revenues. Companies are failing to automate transactions with the remaining 80 percent of their trading partners.
This white paper illustrates how Sterling Commerce drives greater efficiencies, and improves the return on your B2B infrastructure investment. It explores a straightforward approach to how Sterling Commerce identifies opportunities to automate more transactions with your existing electronic partners, and simplifies the assessment and onboarding of the remaining 80 percent of your manual trading partners.
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Learn how your organization can address the growing business imperative for formally defined and consistently administered records management programs through strategic outsourcing.
Effective records management has never been more crucial to meeting corporate governance, risk management and operational mandates. Yet half of enterprises lack a fully implemented records management program. Download this white paper to learn how strategic outsourcing can help you mitigate risks, apply best practices, meet compliance mandates and improve overall records management ROI.
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Explore the market trends driving the need for talent management and the business practices that support the talent supply chain.
Discover how managing the talent supply chain can help professional services providers realize a competitive advantage.
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3D Scanning is emerging as a viable tool for design, reverse engineering, and manufacturing applications.
This white paper will assist in the evaluation of 3D scanning hardware solutions by describing the typical requirements for product design applications and addressing key application criteria.
Prepared by T.A. Grimm & Associates, Inc.; Sponsored by Z Corporation.
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Is a total-solution publication for quality assurance and control professionals, from top-level managers to those on the shop floor.
Each month, Quality Digest delivers news, columns and feature articles covering metrology, management, service quality, standards, Six Sigma, lean, software and more. The annual Quality Sourcebook offers buying resources in more than a dozen different categories.
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Citrix XenApp™ customers can achieve server consolidation, faster server deployment, improved application availability, and easier management by virtualizing their servers using Citrix XenServer™.
IT organizations successfully deploy virtualization every day to maximize utilization of existing computing resources and more quickly provision systems, services, applications and desktops. Virtualization helps reduce datacenter operating expenses and increases the availability of critical business systems. The result is an IT organization with greater agility and a new ability to address even the most complex business imperatives. However, many IT teams cling to the outdated notion that it is not advisable to deploy application and server virtualization technology together.
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Learn how the systematic design of document workflow can generate significant savings.
How does inefficient document management hurt your business? Access this white paper to uncover the hidden costs of office document-handling, learn 5 proven steps to an effective document process optimization plan, and more. You’ll get expert advice on how to streamline your document lifecycle and cut costs associated with your office print/copy fleet through an outsourced document management solution.
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Lubes’n'Greases Europe-Middle East-Africa is the first independent regional business magazine for and about the lubricants industry in Europe, the Middle East and Africa.
Published six times a year, the magazine reports on automotive and industrial lubricants, greases, metalworking fluids, base oils, additives and packaging. It covers manufacturing, marketing and technology trends, regulations and OEM specifications, challenges faced by end users of lubes and greases and the solutions that meet their needs.
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Get the Complete Story on Encryption.
Full disk encryption no longer makes sense. Learn about next-generation encryption and why your organization needs it. Concerned about the damage and liabilities of lost and stolen data, enterprises are turning to encryption as a backstop to prevent corporate and customer information from ending up in the wrong hands. Outdated, first-generation encryption technologies, however, often deliver less than promised—either leaving critical gaps in security, preventing the legitimate recovery of data or, even worse, encouraging operational compromises that can be exploited. Organizations today need a more intelligent, multilayered approach to encryption that automatically safeguards data without complicating essential IT and user operations.
This white paper examines the limitations of first-generation encryption processes that often deliver less-than-promised performance, spur user resistance, conflict with operational infrastructure and process requirements, and can even leave data stored in unencrypted locations where it is easily visible to unauthorized users. This white paper covers:
- Data in the Line of Fire
- Changing Needs of Security Management
- Data on the Move
- Endpoint Data Protection
Prepared by IDG; Sponsored by CREDANT Technologies.
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