Learn what to look for in a Real-Time Web Collaboration Solution.
Sales organizations are always looking for ways to boost the performance of their sales teams by making them more effective in the sales process. Recent advances in Internet infrastructure technology and maturity of technologies supporting collaboration over the Internet have resulted in new methods for sales organizations to interact with their customers, collaborate with sales team members and develop better visibility into their sales pipeline. Today, sales organizations are increasingly embracing real-time Web collaboration tools or Web Meetings to complement their sales processes because these tools can greatly enhance sales productivity and reduce costs. This informative white paper discuses the benefits experienced by sales organizations adopting real-time Web collaboration solutions.
Written by: Robert Sayle, Collaborative Strategies
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Get innovative with on-demand collaboration technology and reap the rewards by helping knowledge workers do business better, faster and cheaper.
In the new global economy, a company’s competitive edge is intrinsically tied to the ability to quickly collaborate with co-workers, partners and customers. This is certainly evidenced in a recent survey in which the majority of respondents confirm that on-demand collaborative tools can accelerate business processes and help knowledge workers work better, faster and cheaper.
“This is why collaboration tools have become an integral part of day-to-day interactions between employees, partners and even customers,” says David Knight, vice president at WebEx. “And it’s not just about automating obvious applications like IT support.” Rather, savvy CIOs are opening communications lines in core business processes—like sales and product development—to deliver top- and bottom-line value.
IDG Research Services recently queried 144 CIO Magazine subscribers to gain insight into how and why collaboration technology is creating competitive advantage. This executive summary explores different market trends with commentary from key respondents as well as WebEx’s Knight, an industry expert. Key findings include:
- The most innovative companies are leveraging collaboration technology to accelerate business processes inside and outside the firewall.
- Supporting knowledge workers and interacting with external audiences is highly important to the majority of respondents.
- Companies using on-demand software are indisputably experiencing its many benefits.
Research Conducted by: CXO MEDIA, CIO Custom Solutions Group
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How to know if a hosted Exchange solution makes sense for your business needs.
Hosted Exchange is a compelling solution for utilizing the world’s leading email and collaboration platform. It offers benefits in flexibility, upfront costs, and management and maintenance simplicity. However, hosted Exchange is not the right solution for every business. As businesses evaluate the hosted model for their Microsoft Exchange deployment, it’s important that they understand what makes it the right, or wrong, choice for them. In this webinar, you will explore the key factors that drive whether a business should consider hosted Exchange or pursue an on-premise solution.
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When your business is poised to handle challenges with agility and speed, market changes become opportunities to excel.
Market change is relentless: ever-higher customer expectations, shrinking product life cycles, and new rivals on the scene all accelerate the pace. But small businesses and midsize companies have one distinct advantage over larger competitors: agility. With fewer organizational layers and less-rigid processes, smaller businesses can act much faster than the big-gun competition.
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Explore how businesses can implement best practices using strategy management software.
Most companies have a well-defined strategy that is intended to align the actions of all individuals, teams, and business units to achieve corporate goals. But when it comes time to execute, they can run into trouble. To close the gap between strategy and execution, companies need to align business strategy with actual initiatives, projects, and daily activities across the organization.
Best practices include:
- Define strategy & align initiatives with corporate goals
- Clearly communicate strategies and plans
- Use incentives to drive employee behaviors needed to meet objectives
- Measure performance using key performance indicators
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Explore how organizations are achieving strong ROI on their IT by emphasizing user performance.
These companies ensure that users are prepared even before the software implementation, and understand the importance of a user-training strategy, not just a user-training delivery system.
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Perfect order is growing in use and importance as a metric for business performance. Are you prepared?
Find out how each aspect of perfect order performance (on-time delivery, complete orders, damage-free delivery, accurate invoicing and documentation) can be improved through enhancements to data collection processes and technologies including RFID, speech, imaging technology and GPS.
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Covers all fiber-optic communications technologies worldwide from long-distance transmission through metro applications to enterprise and premises networks.
Lightwave, a monthly international magazine, focuses on fiber optics and optoelectronics, and the technologies driving the growth, convergence and improved performance of telephony, computer communications and video.
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Differentiate Your Business: Learn how EDS uses Avaya contact center solutions to deliver CRM solutions to clients for improved customer loyalty, cost savings and revenue.
This case study describes how EDS & Avaya created a contact center outsourcing model that can dramatically reduce costs and improve responsiveness to marketplace changes. Flatten your network; consolidate applications and servers; extend applications and operations. Discover how an insurance company reduced operational costs 84% and a global training organization increased items per order by 36% through cross-sell and up-sell capabilities.
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Learn the 10 reasons to consider Software As A Service.
Most small and medium businesses do not have the IT staff and tools to treat desktop management issues with the attention they deserve. Too often manual processes and “just enough to get by” scripting is the answer to desktop management. Left unprotected, PCs are subject to Trojans, Key-loggers, Spyware and Viruses. Given the security risks to every PC every day, it is no longer a viable answer for SMB’s to treat desktop management casually.
Read this white paper to learn how users of desktop management SaaS are benefiting from access to high end, integrated tools with the added benefit of coordination of security and operating system patches by the service provider.
Written by: Enterprise Management Associates, Inc.
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