Learn how to use your online customers’ ages to guide your customer service and support strategy.
In 2009, contextual, task-related help means more than a toll-free number on a booking page or a FAQ section on your Web site. It means being more relevant and personal and helping travelers in the channel they prefer immediately so they aren’t driven to other channels - or worse, a competitor’s site. Travel eBusiness and channel strategy professionals should integrate interactive chat into their customer support strategy by following the three steps detailed in this report.
Written by: Forrester Research; Hosted by: ATG
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Download this whitepaper to help make an informed decision about your own web monitoring requirements.
Is it okay for employees to spend time on social networking sites, shopping online or downloading pirated music? What are the risks associated with web surfing?
Every company is unique and may have different ideas as to what is appropriate when it comes to employee internet usage. There is a balance between monitoring and blocking web use in the workplace. IT Managers need to determine the best way to deal with employee internet access, while keeping the overall good of the business a priority.
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Get industry insight on buying a managed hosting service.
Do you know what to ask before you buy? This step-by-step guide includes important decision-making considerations such as features, benefits and costs across some of the top managed hosting solution providers and vendors.
Get industry insight on:
- Managed hosting market overview
- Vendor services and features
- Pricing and costs
- What To Ask Before You Buy” checklist
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Be armed with the right questions, market research and criteria to select the right managed hosting solution for your company.
Do you know what to ask before you buy? The Web Hosting Unleashed Managed Hosting Services Checklist gives you a comprehensive list of questions and a step-by-step approach to evaluating managed-hosting vendors and providers. Questions addressed in this checklist include:
- Does your company have the necessary hardware and software?
- Will your business rent by the month or by the year?
- What kind of uptime does the provider promise?
- How much does the provider charge for space and bandwidth?
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Attend this Webinar featuring Chip Gliedman, principal analyst for Forrester Research, who will reveal 5 best practices for improving IT service delivery and support.
The IT help desk is the guardian of day-to-day business productivity and, more importantly, the front door to your IT organization. However, a Forrester survey reveals that only 53% of technology users at U.S. companies are satisfied with the support services they receive.
Key Reasons to Attend:
- Discover 5 strategies that every IT help desk should practice for improved IT service delivery.
- Learn how to improve internal customer satisfaction levels and overall IT perception.
- Receive service and support technology recommendations for increasing agent productivity and end-user satisfaction.
Prepared by Forrester Research; Sponsored by Citrix® GoToAssist®.
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Learn the right process for choosing a CMS for your organization.
So you’ve come to the point, as it is with many organizations, where you realize you have a problem managing content on your various Web properties. You know that investing in a Content Management System (CMS) reduces costs and helps overcome potential barriers to all your Web communications, however, choosing a CMS can still be perplexing, especially since there are a large number of options available.
This white paper will act as a guide for making the case, justifying the cost and choosing the right CMS for your organization and will:
- Examine the business case for deploying a content management system
- Set expectations and give some best practices for choosing the right CMS
- Review the high-level results of what a successful implementation should look like and how to quantify the ROI
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Companies depend on e-mail, instant messaging and conferencing to communicate. Learn how to minimize data leaks and loss of intellectual property.
Your employees depend on e-mail, instant messaging and conferencing to communicate across your enterprise. In this white paper, learn about the risks of unified communications and how to:
- Minimize data leaks and loss of intellectual property.
- Address compliance challenges.
- Implement a solid DLP strategy.
Prepared by GreyConvergence; Sponsored by Quest Software, Inc.
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Learn how to achieve compliance with the current message archiving regulations.
There are many regulations that cover Message Archiving and the overall category of Electronic Media. While many businesses feel they are not required to adhere to these standards, recent changes to the Federal Rules of Civil Procedure (FRCP), impact how data is stored and brings new challenges and opportunities involving data storage for electronic records and document management. The changes that went into effect in December 2006 outline how electronic documents can be used to support litigation proceedings, as well as how electronic documents should be handled to support litigation search and discovery.
Electronic documents include traditional documents stored on electronic media as well as unstructured documents including email, Instant Messages (IM), SMS text messages, Word documents, spread sheets and slide decks, among others.
This guide examines the legal implications for message archiving and focuses on compliance with these regulations. It also explores the benefits of outsourcing message archiving and what to look for in a message archiving vendor.
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Is the television over IP industry’s weekly monitor–a free weekly email service that keeps you on top of the latest developments in the IPTV industry.
In one quick email per day, FierceIPTV will keep you up to speed on new technologies and developments in the field of IP Television. Our goal is to save you time and help you stay ahead of competition. Learn why IPTV is the hottest new thing in the field of internet communication and how you can benefit from it.
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Has tapped premier talent in the Internet industry for our content and each and every issue will contain practical advice and insights for website owners.
Until now, there has not been a magazine that caters exclusively to the business of running a website. Website Magazine has tapped premier talent in the Internet industry for our content and each and every issue will contain practical advice and insights for website owners.
This offer is for New Subscribers Only.
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