Now you can sit at your desk and solve the toughest support problems, remotely. Sure. You can visit all your employees or customers and solve their support issues at their desks. But why not save a lot of time and solve them all from your desk?
You see, NTRsupport puts the power of remote screen-sharing at your fingertips. Which means that with just a few clicks of your mouse, you can take control of employees’ or customers’ PCs or Macs, quickly diagnose their problems, and solve them, all without leaving your desk.
But don’t take NTR Global’s word for it, try a fully-functional 15-day free trial and they’ll prove how remote support can make your life a lot easier!
- Diagnose and resolve problems faster than ever.
- Provide end-to-end support that’s easy to access and extremely secure.
- Dramatically slash support costs.
- Provide 360° security.
- Implement NTRsupport quickly.
- Use FirstHelp to quickly create a content-rich first stop for support.
A lot of user questions have really simple answers that you shouldn’t have to waste time on. That’s why NTRsupport includes FirstHelp.
It offers first-stop, self-help for customers who have easy-to-answer questions about how to install, use, or upgrade products or services.
By using the customizable FirstHelp Web pages included in NTRsupport, you’ll be able to quickly develop an attractive, easy-to-navigate, content-rich site that provides top-flight support and frees up your staff to handle more complex issues.
With NTRsupport you’ll provide instant, easy-to-use, remote support to all your customers and employees – no matter where they are, no matter what platform or device they are using.
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See how Activision made huge savings on licensing costs, and prevented vendor lock-in.
Join Alfresco Software and their System Integration partner, Cignex, as they show you how Cignex’s work on Activision.com earned them the Web Content Management solution of the Year award. This multi-regional and multi-language roll-out, involving dozens of web sites, is a text book implementation that you’re sure to learn a thing or two from.
Published by Cignex Technologies, Inc.
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Read this white paper by Forrester to learn key trends in ERP improvements and the benefits they deliver.
Over the next three to five years, the most dynamic and innovative growth area in enterprise applications will be users in the midmarket. With unique requirements that demand full capabilities without complexity, medium-size business customers seek practical solutions with quick Return On Investment (ROI). Vendors, incumbents, and challengers alike, have responded to these demands with significant product and channel investments. The result is improvement across the spectrum of industry-specific and last-mile capabilities, usability, rapid implementation, Microsoft Office integration, and mobile solution support.
Gain insight into the software as a service (SaaS) market and how your clients can take advantage of the SaaS improvements across the spectrum of industry-specific and last-mile capabilities, usability, rapid implementation, Microsoft Office integration and mobile solution support.
Written by Forrester Research, Inc., Sponsored by Oracle Corporation
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Business Mashups drive business productivity by automating and coordinating collaboration across people and systems. But how do you justify the investment? How do you explain the power of Business Mashups to others in your organization?
Join master masher Tim Zonca as he shows you how to build a business case for Business Mashups. Tim will share metrics and examples that quantify the gains in productivity the customers see everyday through Business Mashups.
View this webinar and you will:
- Learn to build your own business case for Business Mashups
- See hard data on gains and successes that Business Mashups have provided other organizations
- Receive the Business Case for Business Mashups” white paper
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Learn how to compare savings and create the optimal mix of desktops for your organization.
Citrix has created a Return On Investment (ROI) calculator for centrally-delivered virtual desktops, using Forrester’s Total Economic Impact™ methodology. This novel tool compares acquisition and operation costs of four kinds of desktops; datacenter- based virtual desktops, PC blades, terminal-services-based desktops and traditionally deployed desktops. Optionally, users can include potential revenue gains from virtual desktops in the aggregate ROI. Using conservative default assumptions, Citrix XenDesktop may reduce desktop operations costs by an average of 40% and pay for itself within 6 months.
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Is The Industry Newspaper for Software Development Managers.
BZ Media’s twice-monthly trade newspaper, SD Times, is the first and only publication in the software-development market offering news analysis in a field that includes dozens of dense technical journals. SD Times is written for top-level software and application development managers with a need for a wide-angle view of what’s happening in the software development industry, including news, analysis, opinions, and new products and services. The editorial focus and format is geared toward high-level management–the movers and shakers across the software development community.
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Learn how to make significant cost savings with a collaboration solution.
Barge Waggoner Sumner & Cannon, Inc., a 400-person engineering, planning, and design firm with 11 offices in the southeastern United States, needed to collaborate across geographically dispersed offices but faced challenges regarding document version control, information access, and lost productivity as employees moved among offices.
The firm deployed ProjectWise collaboration software for engineering content management, content publishing, and design review and integrated it with Microsoft® Office SharePoint® Server 2007, to manage business processes and additional information in its distributed environment.
The benefits of this collaboration solution were:
- 25% more revenue per employee
- 8 project hours saved daily
- Approximately 15% of project costs saved
- Reduced employee travel
- Less project rework
Barge Waggoner now has a managed environment in which employees can confidently share, synchronize, and secure information across all its offices.
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Learn about everything you’ll need to build and maintain your Linux servers, and to deploy Web applications to them.
Whether you’re planning on running Linux at home, or on a leased Web Server, this book will walk you step-by-step through all of the common administration tasks, from managing traffic reporting to log-file rotation. This guide even includes step-by-step instructions on installing Linux (Fedora 4), Apache 2.0, PHP 5 and MySQL 4.1 on a home or office development server, so you can test all of your applications before rolling them out.
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Business Mashups drive business productivity by automating and coordinating collaboration across people and systems. But how do you justify the investment? How do you explain the power of Business Mashups to others in your organization?
This white paper will outline the business value of Business Mashups with proven customer successes. The Business Case for Business Mashups will help you to explain the power of Mashups to the rest of your organization.
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Learn how to dramatically speed development of SOA applications with Java EE 5.
This free white paper shows how Oracle WebLogic Server supports the next generation of enterprise applications and services. Find out:
- How Oracle maximized development speed, application flexibility, and service sharing
- How to build user interfaces that build customer loyalty and increase return on your SOA investment
- How Enterprise JavaBeans (EJB) shields developers from complexity
Learn how to leverage the Java EE 5 advantage—download this free white paper now.
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