Learn from Europe’s best content delivery provider on how to build one-to-one relationships with your customers and give them access wherever and however they want it.
From mobile phones with wireless broadband to Blu-Ray players with integrated Ethernet, digital media is not just available on a PC any more. Consumers expect access from all of their devices—in the highest fidelity possible—no matter where they are, what time they access it, or how popular the content. These expectations extend beyond digital media to e-commerce purchases, web applications and business transactions.
- How do you navigate this fragmented world of multiple access points and build a business?
- How can you scale your offerings to make sure your business has presence on the most profitable touch points?
- How can you turn those interactions into true ROI?
Jason Thibeault, Senior Director of Technical Services, at Limelight Networks, answers these questions and more so you can develop content with consumption across different platforms and devices in mind.
Click here to Download
Explore an overview of multichannel correspondence in today’s business world as well as what’s needed for tomorrow’s.
This guide examine various types of customer correspondence, the migration to electronic formats, challenges and best practices, capabilities for a multichannel communications infrastructure, the means for delivering electronic correspondence, and what to look for in a comprehensive correspondence solution.
Click here to Download
Learn what to look for in a Real-Time Web Collaboration Solution.
Sales organizations are always looking for ways to boost the performance of their sales teams by making them more effective in the sales process. Recent advances in Internet infrastructure technology and maturity of technologies supporting collaboration over the Internet have resulted in new methods for sales organizations to interact with their customers, collaborate with sales team members and develop better visibility into their sales pipeline. Today, sales organizations are increasingly embracing real-time Web collaboration tools or Web Meetings to complement their sales processes because these tools can greatly enhance sales productivity and reduce costs. This informative white paper discuses the benefits experienced by sales organizations adopting real-time Web collaboration solutions.
Written by: Robert Sayle, Collaborative Strategies
Click here to Download
Get innovative with on-demand collaboration technology and reap the rewards by helping knowledge workers do business better, faster and cheaper.
In the new global economy, a company’s competitive edge is intrinsically tied to the ability to quickly collaborate with co-workers, partners and customers. This is certainly evidenced in a recent survey in which the majority of respondents confirm that on-demand collaborative tools can accelerate business processes and help knowledge workers work better, faster and cheaper.
“This is why collaboration tools have become an integral part of day-to-day interactions between employees, partners and even customers,” says David Knight, vice president at WebEx. “And it’s not just about automating obvious applications like IT support.” Rather, savvy CIOs are opening communications lines in core business processes—like sales and product development—to deliver top- and bottom-line value.
IDG Research Services recently queried 144 CIO Magazine subscribers to gain insight into how and why collaboration technology is creating competitive advantage. This executive summary explores different market trends with commentary from key respondents as well as WebEx’s Knight, an industry expert. Key findings include:
- The most innovative companies are leveraging collaboration technology to accelerate business processes inside and outside the firewall.
- Supporting knowledge workers and interacting with external audiences is highly important to the majority of respondents.
- Companies using on-demand software are indisputably experiencing its many benefits.
Research Conducted by: CXO MEDIA, CIO Custom Solutions Group
Click here to Download
Covers all fiber-optic communications technologies worldwide from long-distance transmission through metro applications to enterprise and premises networks.
Lightwave, a monthly international magazine, focuses on fiber optics and optoelectronics, and the technologies driving the growth, convergence and improved performance of telephony, computer communications and video.
Click here to Download
Differentiate Your Business: Learn how EDS uses Avaya contact center solutions to deliver CRM solutions to clients for improved customer loyalty, cost savings and revenue.
This case study describes how EDS & Avaya created a contact center outsourcing model that can dramatically reduce costs and improve responsiveness to marketplace changes. Flatten your network; consolidate applications and servers; extend applications and operations. Discover how an insurance company reduced operational costs 84% and a global training organization increased items per order by 36% through cross-sell and up-sell capabilities.
Click here to Download
Is the leading source of practical, hands-on information for professionals who design, install, and manage the physical-layer infrastructure for the communications systems of today and tomorrow.
Delivering information from the industry’s foremost experts to an audience that relies on knowledge and intelligence every day, CI&M provides information to industry professionals involved in the purchase, design, installation and maintenance of premises and campus-wide cabling systems.
Click here to Download
Data and voice convergence in contact centers is inevitable. Learn how companies are benefiting from the experience of Avaya and EDS, an HP company.
Virtualization, it’s not just trendy, it’s inevitable. The future of contact center environments is in voice and data convergence using IP-based infrastructures. One key reason is that IP technologies continue to make it easier and cheaper to move data. Also, with the solid track record of IP infrastructures, there’s no longer a reason to keep agents next to the data center. The data can easily come to them, wherever they are in the world.
Click Here to Download
Learn how EDS uses Avaya contact center solutions to deliver CRM solutions to clients for improved customer loyalty, cost savings and revenue.
This case study describes how EDS & Avaya created a contact center outsourcing model that can dramatically reduce costs and improve responsiveness to marketplace changes. Flatten your network; consolidate applications and servers; extend applications and operations. Discover how an insurance company reduced operational costs 84% and a global training organization increased items per order by 36% through cross-sell and up-sell capabilities.
Click here to Download
No Technical Skill Required - No Software To Configure - No Equipment To Purchase
- Need a VPN, but really have no idea where to start?
- Have you tried, but despite your best efforts, been unable to deploy a reliable VPN?
- Could you probably build a VPN yourself, but you would rather just have an expert take care of it for you?
If one of the above descriptions applies to you, then you’ll definitely want to request a trial of the turn-key AccessAnywhere Managed VPN Service. Your VPN can be up and running in as little as 47 minutes.
Whether you need to provide secure access to users at home, in hotels, or on the road, or join the networks of two or more facilities together, AccessAnywhere will handle it all for you including setup, configuration, and support. They will even monitor your VPN 7×24 and alert you to any issues.
All this is done with direct point-to-point connections, and high-level encryption technology ensuring superior levels of performance, data privacy and security. Plus, you get all this without you having to purchase equipment, hire staff or manage complicated software configurations.
Unlike “remote contol” services, AccessAnywhere will let your remote workers access head-office files, applications, computers and servers, from their computer just like it was plugged into the LAN. “No Contract” subscriptions start at just /month.
Click here to Download
