EDS and Avaya’s Creation of a Global Infrastructure for Contact Centers

Differentiate Your Business: Learn how EDS uses Avaya contact center solutions to deliver CRM solutions to clients for improved customer loyalty, cost savings and revenue.
This case study describes how EDS & Avaya created a contact center outsourcing model that can dramatically reduce costs and improve responsiveness to marketplace changes. Flatten your network; consolidate applications and servers; extend applications and operations. Discover how an insurance company reduced operational costs 84% and a global training organization increased items per order by 36% through cross-sell and up-sell capabilities.

Click here to Download

Related Magazine :

1. EDS & Avaya
2. Virtualizing Contact Centers: The EDS-Avaya Approach
3. Benefits of a Virtual Desktop Infrastructure
4. Butler Group TECH Audit: Avaya UC
5. Extend the Value of Microsoft Applications with Avaya Unified Communications

Like this post? Subscribe to my RSS feed and get loads more!