Optimize Your Service Desk Environment with Integrated Remote Support

Watch this Webinar to hear John Ragsdale, VP of Research at the SSPA, share industry research on how tightly integrating remote-support technology into support processes streamlines agent productivity and increases customer satisfaction.
At this event you will:

• Hear industry best practices for easily integrating remote support in your support environment.
• Learn how best-in-class companies have integrated GoToAssist remote support to achieve lower operating costs, higher service levels and increased customer satisfaction.
• Find out how GoToAssist session data can be stored automatically in the CRM support case for easy retrieval.

Prepared by CRMMedia; Sponsored by Citrix® GoToAssist®.

Click here to Download

Related Magazine :

1. Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services
2. The Strategic Role of IT Culture in Business Performance
3. Make Customer Experience a Cornerstone of Your Revenue Strategy
4. Total Support: Achieving Sustainable Business Growth with a Remote Support Solution
5. The Evolution of Remote Product Service and the Emergence of Smart Services

Like this post? Subscribe to my RSS feed and get loads more!