Data and voice convergence in contact centers is inevitable. Learn how companies are benefiting from the experience of Avaya and EDS, an HP company.
Virtualization, it’s not just trendy, it’s inevitable. The future of contact center environments is in voice and data convergence using IP-based infrastructures. One key reason is that IP technologies continue to make it easier and cheaper to move data. Also, with the solid track record of IP infrastructures, there’s no longer a reason to keep agents next to the data center. The data can easily come to them, wherever they are in the world.
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Learn how EDS uses Avaya contact center solutions to deliver CRM solutions to clients for improved customer loyalty, cost savings and revenue.
This case study describes how EDS & Avaya created a contact center outsourcing model that can dramatically reduce costs and improve responsiveness to marketplace changes. Flatten your network; consolidate applications and servers; extend applications and operations. Discover how an insurance company reduced operational costs 84% and a global training organization increased items per order by 36% through cross-sell and up-sell capabilities.
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Unified Communications can change behavior and the way people communicate and work. This white paper provides insights on how to best move towards Unified Communications.
There is no single strategy via which enterprises will move forward with Unified Communications, since each organization has a unique set of needs and existing infrastructure. While Unified Communications can change behavior and the way people communicate and work, it does not have to be implemented as a single project. Rather, it can be implemented as a series of initiatives, all based on a single vision. Avaya understands this and moves customers toward Unified Communications to support complex and flexible work environments by assessing the communication patterns within an organization and identifying where business processes slow or bog down. This complimentary white paper from Avaya provides insights on how to best move towards a Unified Communications solution based on your organization’s needs.
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Learn how Unified Communications can improve customer experiences, increase productivity and reduce costs.
Unified Communications is the convergence of real-time and non-real-time business communication applications and provides the ability to enhance the quality of the interactive experiences across the entire enterprise. As the speed and efficiency of communications between employees, clients, partners and suppliers is enhanced, the benefits to the business show up in multiple ways; improved customer experiences, increased productivity, more frequent collaboration, reduced costs, and ultimately, competitive advantage. For business leaders who are interested in taking advantage of these new applications to gain a competitive edge, this white paper first discusses the hallmarks and business benefits of Unified Communications, and then ends with a set of recommended approaches to help companies ensure smooth and successful UC deployments that optimize application performance according to each business’ unique needs.
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Read this step-by-step guide for IT leaders on the considerations, options and benefits of unifying communications.
Unified Communications solutions from Avaya and Microsoft empower users to maximize the efficiency and effectiveness of their work by using the best tool for the job at hand, while allowing them to seamlessly shift between applications. Learn how these leading companies have integrated their solutions to provide powerful communications solutions for enterprises of all sizes. This step-by-step guide outlines the considerations, options and benefits of unifying communications with integrated solutions from Avaya and Microsoft.
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Learn how Unified Communications solutions can help your organization be more productive and improve service to customers and stakeholders by increasing efficiency and effectiveness.
Unified Communications solutions from Avaya and Microsoft can increase worker productivity and job satisfaction while also reducing costs. The purpose of this paper is to provide insight into the elements and steps associated with gaining the business value of Unified Communications based on infrastructure optimization, embracing the converged communications trend, and return on investment analysis. Decipher the true business value of implementing a Unified Communications infrastructure with integrated solutions from Avaya and Microsoft.
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