Learn how to use your online customers’ ages to guide your customer service and support strategy.
In 2009, contextual, task-related help means more than a toll-free number on a booking page or a FAQ section on your Web site. It means being more relevant and personal and helping travelers in the channel they prefer immediately so they aren’t driven to other channels - or worse, a competitor’s site. Travel eBusiness and channel strategy professionals should integrate interactive chat into their customer support strategy by following the three steps detailed in this report.
Written by: Forrester Research; Hosted by: ATG
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Learn how your organization can address the growing business imperative for formally defined and consistently administered records management programs through strategic outsourcing.
Effective records management has never been more crucial to meeting corporate governance, risk management and operational mandates. Yet half of enterprises lack a fully implemented records management program. Download this white paper to learn how strategic outsourcing can help you mitigate risks, apply best practices, meet compliance mandates and improve overall records management ROI.
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Citrix XenApp™ customers can achieve server consolidation, faster server deployment, improved application availability, and easier management by virtualizing their servers using Citrix XenServer™.
IT organizations successfully deploy virtualization every day to maximize utilization of existing computing resources and more quickly provision systems, services, applications and desktops. Virtualization helps reduce datacenter operating expenses and increases the availability of critical business systems. The result is an IT organization with greater agility and a new ability to address even the most complex business imperatives. However, many IT teams cling to the outdated notion that it is not advisable to deploy application and server virtualization technology together.
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Learn how the systematic design of document workflow can generate significant savings.
How does inefficient document management hurt your business? Access this white paper to uncover the hidden costs of office document-handling, learn 5 proven steps to an effective document process optimization plan, and more. You’ll get expert advice on how to streamline your document lifecycle and cut costs associated with your office print/copy fleet through an outsourced document management solution.
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Benchmarks of server platforms against processors on AMC cards within the telecommunication and technology industries demonstrate how well the small form factor is adapted to high performance in compact carrier-grade systems such as signaling nodes.
The Adax HDC3-AMC signaling controller and Kontron AM4010 Processor on the Kontron OM5080 carrier-grade platform benchmarked against server platforms revealed:
- Low CPU utilization enabling applications to run alongside
- This AMC system offers comparable performance levels to server platforms
- Signaling links easily maintained at full Erlang
Read this report to gain further insight into how the Adax/Kontron ATCA products offer a higher performing, more scalable solution ideal for carrier-grade signaling nodes.
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As your business grows, so do your financial management and accounting needs. Learn the signs you’e outgrowing QuickBooks and what options you have for the future.
As your business grows, your concerns change. Instead of focusing on bookkeeping, your attention shifts to financial controls, automating key financial processes and ensuring compliance with numerous regulations like GAAP. In this white paper, learn what to look for in your next financial management and accounting system and read case studies on companies like Atomic Learning and Memjet.
Prepared by THINKstrategies, Inc.; Sponsored by Intacct Corporation.
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Find out the value of unprotected data on your network.
What’s the value of unprotected data on your network? In today’s technology-oriented world, sensitive information isn’t restricted to desktops and server rooms. To protect your organization and your customers from a data breach, you need to protect data where it’s most vulnerable - laptops, smartphones, portable devices and USB drives. Download CREDANT Technologies’ FREE Data Risk Assessment Tool to:
- Determine where your data is at risk
- Understand the dollar amount of the unprotected data on your network
- Use a customizable or industry standard pre-configured risk assessment tool
Gain valuable insight today into the value of unprotected data on your network before a data breach occurs.
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Explore current thinking about how technology can support governance, risk, and compliance initiatives.
While several approaches are available, a single cross-enterprise solution can support a cohesive strategy for monitoring, identifying, and managing risk — and simplify the process.
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Compliance management, integration, and data utilization are key issues to address in order to improve responsiveness and performance.
Life Sciences manufacturers are feeling new pressure on their operations from many directions. Dynamic market needs, increased compliance requirements, more distributed manufacturing operations, rapid product innovation, lean manufacturing, and the approaching transition to new IT technology all manifest themselves on the plant floor and throughout the enterprise - and often lead to pleas for new technology solutions.
Written by ARC Advisory Group; Commissioned by SAP
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If you want your software team to stay abreast of the latest software technologies while also developing new applications and supporting an existing code base, you cannot afford to rely on outmoded training methods.
This white paper explores the limitations of conventional training methods for developers, and presents 6 elements of a truly effective learning program for your development organization.
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