The idea that businesses of all sizes should have real insight into their operations and their customers - to be able to do their planning, forecasting, modeling and adjusting based on data that is current, accurate, accessible and flexible - is at the core of today’s expanding BI and EPM market.
Spearheading and driving this market with its typically aggressive approach is Oracle, a company that has always been a pioneer in developing progressive and industrial strength software solutions for businesses, particularly among the larger global enterprise companies.
Oracle, through acquisitions and its own software development, has turned its attention to the mid-market with a coordinated approach that is powerful, innovative and - most important - highly attuned to the needs and price points demanded by mid-market and emerging companies requiring leading-edge BI and EPM solutions.
Oracle’s range of offerings to midsize and emerging companies reflects its vision that BI and EPM solutions can be embraced by companies of all sizes. This paper discusses how building BI and EPM solutions is a process. Some companies will necessarily start smaller than others and focus on specific areas of the business where they will be able to see immediate benefits.
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Explore how you can improve operational efficiencies and also customer satisfaction by establishing your own customer touch-point methodology.
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer “touch-points” must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. By tracking the interplay between these, you can more easily identify meaningful key performance indicators.
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Este white paper proporciona una descripción de los desafíos midsize la cara de las organizaciones, y cómo los productos de Oracle pueden ayudarles a superar esos cañizos.
Lea este white paper para aprender cómo midsize las organizaciones como el suyo puede utilizar el software de Oracle para mejorar relaciones de cliente, reducir al mínimo riesgo, ocuparse del cambio, y hacer la mayor parte de los sus recursos existentes.
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Try Oracle’s Technology Solutions (software and tools) for Midsize companies for FREE today!
Oracle’s solutions will give you everything you need to GET STARTED today:
The latest release of the world’s leading database packaged and priced for Midsize companies – Oracle Database 11g Standard Edition One.
Software to easily transform business insights into high-level reports and interactive dashboards – Oracle Business Intelligence Standard Edition One.
Software to share data instantly and securely with customers, employees, and partners – Oracle Application Server Standard Edition One.
An excellent browser tool to easily develop and deploy secure Web applications – Oracle Application Express.
A development tool to simplify programming cycles and migrate databases to Oracle – Oracle SQL Developer.
Note: DVDs will only be sent to US and Canada locations with valid addresses & phone numbers. PO Boxes are excluded.
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Learn seven valuable tips for boosting your sales operation during lean economic times with CRM.
Difficult times often prompt businesses to pull in their guns. They become inwardly focused, risk-averse and protective of their existing accounts. Faced with a business downturn, they shift their attention to conserving capital and minimizing risk. This reflexive reaction nearly always back fires. When the economy recovers, these companies find they have fallen behind their competitors and are in a poor position to catch up.
Smart business executives have learned that investing in customer relationships and overall effectiveness pays big dividends when the rebound invariably occurs. A tight economy is a good time to try new tactics, educate your sales force and adopt metrics that yield insights about the effectiveness of your sales and marketing programs. Now is the time to embrace new ideas so that when business improves, you will have the edge on your competition. Start by investing in technology to support and drive these new ideas throughout your organization.
Learn seven tips for leveraging customer relationship management (CRM) processes to turbo-charge your sales operation during lean economic times.
Published by Oracle Corporation and IT Business Edge
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Explore how Small to Mid-sized Enterprises (SMEs) that make intelligent use of technology can gain a competitive edge within their industries.
They are able to grow faster - and more profitably - than their rivals. Data integration provides all parts of the business with customized views of the same data, increasing flexibility and accountability. Applications that automate processes such as payroll, accounts payable, customer relationship management and inventory management boost efficiency. Through networks, SMEs can communicate from any location with wireless connectivity, access geospatial information, and keep in touch with customers and suppliers from around the world.
This study takes a two-pronged approach to the issue of technology investments in mid-sized companies. At the macro level, how do investments in a country’s ICT infrastructure facilitate the growth of both the overall economy and mid-sized companies? At the micro level, once the ICT infrastructure is in place, to what extent can technology solutions help mid-sized companies adopt industry best practices and achieve their business goals? These questions are answered using three types of research:
- An economic analysis of the effect of investment in ICT infrastructure on GDP growth in 60 countries.
- A worldwide survey of 535 senior IT, financial and management executives at SMEs on the use of technology to achieve business objectives.
- An analysis of the survey results-broken down by the best and worst performers among the company respondents-to generalize about the IT practices of firms outperforming their peers.
- In-depth supporting interviews with over 20 senior executives at SMEs in the financial services, professional services, consumer goods, healthcare and manufacturing industries.
A white paper by the Economist Intelligence Unit sponsored by Oracle
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Read about eight leading (but very different) SaaS providers telling their stories and explaining how they can help your company achieve its goals.
The three main drivers of SaaS adoption—low initial cost of ownership, speed of deployment, and low internal IT resource profile—make SaaS solutions attractive at any time, but even more so in times of recession, provided there is a bona fide business need and the initiative can reliably be expected to create additional revenue or save money.
Produced by CRM Media; Sponsored by Oracle
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In over 800 interviews with midsize companies, IDC has found that while their needs are complex and varied, they share a common interest in using advanced technology solutions similar to those deployed by larger enterprises, but they face the constraints of limited IT budgets and resources.
HP and Oracle have announced a new focus within their 25-year alliance with the goal of addressing these requirements for midsize companies. This informative white paper analyzes this powerful partnership and outlines how businesses looking to improve business processes can get enterprise-level products and services despite common midmarket budgets and constraints.
Written by IDC, Sponsored by: HP and Oracle
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Take a comprehensive look at the strategies and tactics that companies are using now to weather–and prosper–in the current economic downturn.
This White Paper is based on a survey and packed with strategies you can use to sell more effectively in challenging times. Explore how companies are reacting to six basic strategy points because of the recession, and how most are missing opportunities as a result. Register for this White Paper to learn more about these successful sales strategies.
Published by TheCustomerCollective; Sponsored by Oracle
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Learn how midsize businesses looking to improve business processes can get enterprise-level products and services despite common midmarket budgets and constraints.
Oracle, in tandem with Gartner Group and IDC, have assembled two compelling reports that analyze the needs of midsize companies and their interest in using advanced technology solutions similar to those deployed by larger enterprises while considering the constraints of limited IT budgets and resources.
Midsize businesses who are in the process of evaluating enterprise applications to improve business processes through smart IT investment that deliver proven results will find this information bundle extremely useful. Download Yours Today!
Written by IDC and Gartner, Inc.; Sponsored by Oracle Corporation
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