The Evolution of Remote Product Service and the Emergence of Smart Services

Jul 10, 2009 in Sales & Marketing

Find out how you can achieve Best-in-Class results. Access Your Complimentary Copy Today. This 9 Value Offer Expires 7/3/2009.

Best-in-Class companies have generated greater than a million dollars of revenue opportunities on average from remote product service solutions.
Best-in-Class companies are almost 2x as likely to rely on Remote Product Service applications to support the remote resolution of service issues.
Best-in-Class companies are more than 3x as likely as all others to be using remotely captured data for the generation of new revenue generating services.

In the current economy, service excellence is not solely measured on the grounds of operational metrics such as mean time to repair and first-time fix. Today’s service organization achieves Best-in-Class status on the grounds of profitability generated through cost control, customer retention, and revenue creation. These objectives have not only led to the increased adoption of Remote Product Service (RPS) tools, but have also facilitated evolutionary uses of the technology class.